Case studies.
A closer look at the work behind the numbers: how we take cost out, manage complex separations and standardise supply, without compromising service.
Select a case study to explore
A sustainable cost transformation
A thirty-six-month partnership with a private healthcare group, driving EBITDA growth and supporting the business through sale.
The engagement
Insider Pro worked alongside a private healthcare group over a thirty-six-month strategic partnership. We began with Benchmark, then ran a Transform programme embedded within the business to identify and realise sustainable cost efficiencies across a broad range of categories, from clinical services to IT and facilities, strengthening the quality of earnings and building a more defensible cost base ahead of sale.
Savings were realised through supplier renegotiation, contract restructuring, product rationalisation and VAT reviews. Alongside the transformation programme, Insider Pro also led the commercial carve-out of over one hundred shared vendor contracts and supply arrangements into three distinct entities under a Transitional Services Agreement (TSA).
Scoping and opportunity mapping.
A structured four-phase cost-reduction programme, culminating in the business sale.
An aggressive TSA timeline across third-party vendors, minimising stranded cost and opportunistic supplier practices.
Key outcomes
- 16% average run-rate saving delivered across live spend categories.
- Savings identified and realised across 25+ spend areas.
- First insights delivered within 21 days of engagement.
- Supply chain fully optimised across all categories.
- TSA separation completed in full, with every shared contract transitioned into one of three standalone entities, with zero disruption to service.
Savings by category
| Category | Saving |
|---|---|
| General Consumables | 47% |
| Waste Disposal | 32% |
| Translation Services | 30% |
| IT (Laptops, Desktops, WAN) | 27% |
| Office Supplies | 17% |
| Surgical Gowns | 16% |
| Ophthalmic Packs | 14% |
| Radiology Services | 14% |
| Prison Optician Services | 14% |
| Print Agency | 12% |
| Facilities Management | 11% |
| Occupational Health | 11% |
| Orthopaedic Packs | 9% |
| Hernia Supplies | 9% |
| Pharmaceuticals | 8% |
| Average (run-rate categories) | 16% |
Managing a complex business separation
Insider Pro Transact guiding a private healthcare group through a time-pressured TSA carve-out, as the single point of accountability for every supplier contract.
The challenge
The group operated as a single entity, with all supplier contracts managed centrally, and had to split into standalone businesses within a fixed TSA window. Around one hundred shared contracts across HR, IT, Finance and Operations each needed to be reviewed and either transferred in full, split between the entities, or renegotiated.
Every decision carried commercial and legal consequences, suppliers saw the transition as a chance to push through cost increases, and with no central audit log, the risk of disputes and post-separation value leakage was material.
What we delivered
- Acted as the single point of accountability for all supplier activity across the full TSA period.
- Reviewed and categorised every shared contract with a clear disposition: transfer, split or renegotiate.
- Built a governance framework and audit log capturing every decision, financial implication and approval.
- Negotiated directly with suppliers using benchmarking and market data to resist unjustified cost increases.
- Provided ongoing commercial support as both organisations established independent operations.
Engagement at a glance
Complex carve-outs create real commercial risk. This is exactly where Transact, Insider Pro's deal and separation support, comes in: bringing structure, commercial rigour and an independent point of accountability precisely when governance tends to slip.
Standardising procedure packs across the estate
Closing wide site-by-site price variance in orthopaedic and ophthalmic packs for a private healthcare group, without compromising clinical need.
The engagement
Years of local supplier arrangements had left wide, site-by-site variance in the price of orthopaedic (hip and knee) and ophthalmic (cataract) procedure packs. Insider Pro ran both categories the same disciplined way, a Benchmark applied end to end: benchmark every site's pack, agree a single clinically-approved standard based on the best-value option already in use, strip unnecessary cost out of the supply chain, and secure clinical sign-off before rollout.
Packs benchmarked across six sites and consolidated onto the lowest-cost, clinically-approved standard, with the logistics distribution margin renegotiated down.
Phaco packs consolidated onto the best-value site pack, and a distributor adding roughly 15% per-pack margin removed from the chain, with orders routed through the group's existing logistics partner.
Key outcomes
- 9% reduction in annual orthopaedic pack spend.
- 19% reduction in annual ophthalmic pack spend.
- Price variance of up to 47% (knee) and 128% (phaco) closed onto a single standard pack per category.
- Unnecessary intermediary and logistics margin stripped out of both supply chains.
Impact at a glance
What made it work was the balance of commercial rigour and clinical ownership, with every recommendation tested against real clinical need and signed off by senior clinical leadership before rollout.
Bringing packaging spend under lasting control
A large retail business, getting to the root of why packaging cost and complexity had crept up, then putting the controls in place to stop it happening again.
The problem
Packaging cost and complexity had built up quietly over years. SKUs had proliferated across channels with no single view of spend, supplier prices had drifted upwards, the incumbent relationship lacked transparency and innovation, and stretched internal teams had little capacity to step back and tackle the root causes.
Insider Pro embedded with stakeholders across operations, sustainability, procurement and marketing, and took a forensic Benchmark view of every packaging SKU across all channels, total spend by supplier, SKU and region, and the real cost drivers in materials, order quantities and design. That surfaced exactly where money was leaking, and why it kept happening, before the Transform work to fix it.
Overlapping and redundant SKUs consolidated to cut complexity and holding cost, and a structured, multi-round tender run to reset commercial terms and service against the market.
Design changes made with the in-house creative team that reduced cost and material waste while protecting brand integrity and meeting sustainability and compliance standards.
Ongoing controls put in place so the gains stick: a single view of packaging SKUs and spend, clear design and specification standards, and a supplier governance and benchmarking rhythm that keeps cost and complexity from creeping back.
Key outcomes
- 52% reduction in annual packaging spend.
- 30%+ of packaging SKUs consolidated, improving operational efficiency and cutting holding cost.
- A move to a more responsive, innovation-led supplier, with stronger service and commercial leverage.
- Controls and governance embedded so cost, complexity and supplier drift don't return.
Impact at a glance
The lasting value is in the controls left behind: a single view of spend, clear design standards and a supplier governance rhythm, so the same problems can't quietly build up again.
Cutting waste cost while lifting recycling
A seventy-five-site restaurant chain under private-equity ownership, taking waste-collection overhead down and recycling well past the hospitality benchmark.
The engagement
Insider Pro was brought in by a seventy-five-site restaurant chain, densely clustered in central London and backed by private-equity investors who wanted shop overheads cut from nine to seven per cent. Waste collection sat squarely in that line. The recycling rate was stuck at thirty per cent against a hospitality benchmark of fifty per cent and above, and a high level of general-waste incineration carried real reputational risk.
We started where Insider Pro always starts, with Benchmark. Manual waste audits established the true volumes and makeup of output behind supplier data that turned out to be materially inconsistent, and set what good looked like against the wider industry. The constraints were real. Storage at each shop was tight, and collections could not run through the lunchtime trading peak, so any answer had to take cost out without ever risking a site's ability to trade.
Manual waste audits to establish true underlying volumes and output makeup, benchmarked against the 50%+ hospitality recycling standard.
A new supplier folded the sites into existing collection routes for better pricing, service and CO2, with the move off client-dedicated vehicles handled through its TUPE implications.
Insider Pro also switched the chain from a fixed-cost contract to a variable price-per-X model that rewards each shop for following process, with an eighteen-month ESG roadmap written into the commercials.
Key outcomes
- £370k annualised savings delivered across the estate.
- Recycling rate lifted from 30% to 51%, clearing the 50%+ hospitality benchmark.
- Waste overhead reduced as part of the investors' 9% to 7% shop-overhead target.
- Collection frequency cut site by site, with up to four collections a week removed from a single shop.
- An 18-month ESG roadmap built into the commercials, cutting incineration and reputational risk.
Impact at a glance
By moving the chain from a fixed-cost contract to a variable price-per-X model, Insider Pro turned waste from an uncontrolled overhead into a lever each shop could pull, the kind of durable value a private-equity owner feels at exit.
Consolidating waste across a national healthcare estate
A nationwide healthcare group with forty-five sites and twelve waste suppliers, brought down to three, with cost and recycling moving the right way in secure clinical settings.
The engagement
Insider Pro was engaged by a nationwide healthcare group running forty-five sites through a fragmented waste operation. Twelve suppliers meant inconsistent pricing and a heavy administrative burden, the recycling rate sat at thirty-five per cent against a healthcare benchmark of fifty per cent and above, and private-equity owners wanted overheads cut from eleven to eight per cent.
We began with an Insider Pro Benchmark: a detailed waste audit across the estate and a full supplier tender. It exposed premium "white glove" contracts charging one and a half to two and a half times the market rate for services that secure settings did not need, inconsistent bin formats that made every site onboarding harder, and general-waste data too unreliable to plan against.
A detailed waste audit and supplier tender across all forty-five sites, exposing where secure settings were paying well above market for services they did not need.
Clinical waste consolidated with a single national provider and general waste aligned to another, on standardised bin formats and pricing, replacing twelve suppliers with three.
Insider Pro phased the rollout across nine legacy contract notice periods, with monthly waste reporting and a consistent dry mixed recycling service built in to support ESG goals.
Key outcomes
- 23% annualised reduction in total waste-management spend.
- Clinical waste down 28% and general waste down 19%.
- Supplier base cut from 12 to 3, removing administrative burden.
- Standardised bin formats and pricing across the estate.
- Monthly waste reporting and consistent recycling introduced to support sustainability KPIs.
Impact at a glance
Insider Pro handled the transition supplier by supplier so high-security clinical sites never lost service, turning a fragmented, over-priced operation into a controlled one that keeps paying back.
Consolidating consumables across a healthcare estate
A multi-site healthcare provider with consumable spend fragmented across hundreds of product lines and several suppliers, standardised and re-priced by Insider Pro.
The engagement
Spend was spread across three hundred and twenty lines of consumables used to maintain health and safety standards and support patient experience in a healthcare environment. It was fragmented across SKUs and suppliers, bought from the incumbent at standard rates with no agreement in place, and ordered through a mix of online portals. Dispenser equipment varied site to site, some locations carried strict security protocols that complicated delivery, and branded and unbranded products were used interchangeably.
Insider Pro began with Benchmark to map the true picture of spend across every line and supplier, then engaged the wider market to establish competitive pricing and used it to lead the Transform negotiation with the incumbent.
A full view of spend across 320 consumable lines and the suppliers behind them, exposing where fragmentation was driving cost.
The market engaged for competitive pricing, then used to renegotiate the incumbent: better pricing on existing products, equivalent non-branded lines where clinically appropriate, and similar lines consolidated.
Insider Pro also provided dispenser equipment free on loan to standardise product lines across sites, with refined KPIs to hold service standards.
Key outcomes
- 28% reduction in consumables spend.
- Product lines consolidated and standardised across the estate.
- A move to equivalent non-branded products where clinically appropriate.
- Dispenser equipment provided free on loan to keep lines consistent across sites.
- Refined KPIs introduced to protect service standards.
Impact at a glance
Insider Pro used competitive market pricing as leverage rather than a switch for its own sake, holding continuity with the incumbent while resetting the commercials.
Securing a long-term pharmacy partner across a national estate
The engagement
A national healthcare provider asked Insider Pro to put pharmacy and medicines dispensing across its sites onto the right long-term footing. The service was split across several suppliers, each on different terms agreed in different years, so very similar sites were paying very different prices for the same thing. With the contracts coming up for renewal, the provider's priority was to appoint one strong supplier for the long term, chosen through a fair and open process, all without ever interrupting a service patients rely on.
We started where Insider Pro always starts, with Benchmark. A bottom-up comparison of dispensing charges and drug costs across the estate, built around a typical site mix, exposed how far the legacy terms had drifted apart and set out what good looked like. Insider Pro then ran the whole exercise as a Transform project: standardising requirements across every site, then running a full, structured competitive tender to appoint one primary partner for the next five years and beyond.
A bottom-up benchmark of dispensing charges and drug costs across the estate, built on a typical site mix, exposing wide price variation between sites sitting on different legacy terms.
A single, standardised set of requirements agreed across every site, then a full competitive tender to appoint one long-term partner: market engagement, pre-qualification, formal tender, scored evaluation with supplier presentations and financial due diligence, then Heads of Terms.
Insider Pro then managed the transition to the new supplier across every site, with employee transfer (TUPE) and operational implications handled so a service patients rely on was never interrupted.
Key outcomes
- A single long-term primary partner appointed through open competitive tender, with a strategic fit for five years and beyond.
- A fragmented supply base, with every site on different legacy terms, replaced by one standardised, estate-wide agreement.
- Forecast savings of around 18% across the estate, with sites on the oldest, highest-priced terms saving the most.
- A transparent, audit-ready selection process run end to end by Insider Pro, from market engagement to signed Heads of Terms.
- Employee transfer (TUPE) and operational implications assessed and built into the commercials, protecting continuity of a critical clinical service.
Impact at a glance
Pharmacy supply cannot be interrupted, so Insider Pro ran a rigorous, audit-ready tender built around continuity of care, giving the provider a defensible decision and one strong partner for the years ahead.
De-risking single-source print supply
A private healthcare group locked into one print supplier for eight years, opened up to the market and de-risked by Insider Pro.
The engagement
The group had a wide range of print requirements, from leaflets for door drops to custom lanyards for staff and paper procedure packs for rehabilitation. Three quarters of total spend was bespoke orders and a quarter was called off from a stock holding. A single incumbent had held the work for eight years, all bespoke orders ran through an in-house design team that carried significant workload and frequent re-work, and order data lacked the granularity to analyse properly. Seasonal demand from new site openings made stock forecasting difficult.
Insider Pro started with Benchmark to make sense of the order data, then ran a Transform programme to open the category to the market and shift the balance of spend onto stock.
The spend picture reconstructed from limited order data, with a clear route to migrate volume from bespoke lines onto stock items.
A competitive environment created with four capable suppliers through a market-sounding exercise, enabling supplier choice on price, quality and delivery, and consolidating lines.
Insider Pro also introduced an order-logging template so future orders could be analysed, relieving the in-house design team's bottleneck while still capturing the commercial benefit.
Key outcomes
- 12% reduction in print spend.
- The majority of items moved to stock, down from three quarters bespoke.
- Single-source risk removed with four competing suppliers in play.
- The in-house design-team bottleneck relieved.
- An order-logging template introduced for ongoing analysis.
Impact at a glance
The lasting win was resilience: Insider Pro left the group with real supplier choice and cleaner data, not just a lower price on the same fragile arrangement.
Restoring value in occupational health
A large employer operating in a clinical environment, with occupational health spend that had more than doubled and recruitment slowing, brought back under control by Insider Pro.
The engagement
The organisation employed more than six thousand people, with heavy agency requirements and many roles in clinical settings needing thorough pre-employment and ongoing health checks. Its occupational health provision was fully outsourced across forty-six separate services, and the incumbent supplier's service had deteriorated to the point where wait times had doubled recruitment timelines. Run-rate spend had climbed to more than double the previous year.
Insider Pro started with Benchmark, a forensic analysis of two hundred and ninety historic invoices spanning eight contract years. It exposed disorderly, inconsistent invoicing: years of VAT mischarging the client could not recover as input VAT, and a monthly retainer charged well above the contractual value.
Analysis of 290 historic invoices across eight years to validate and quantify the suspected mischarging.
Years of overcharged VAT reclaimed and the retainer overcharge settled on a forward-looking basis, keeping the transition to a new provider clean.
The occupational health services re-tendered, identifying supply partners that improved recruitment times and wider service delivery at no additional cost.
Key outcomes
- Run-rate spend, which had risen to over 200% of the prior year, brought back under control.
- Recruitment wait times, which had doubled, cut back by around half.
- All 46 outsourced services re-tendered and improved at no additional cost.
- Years of VAT and retainer overcharging identified and recovered.
Impact at a glance
By starting with a forensic Benchmark of the invoicing rather than the headline price, Insider Pro recovered value the client did not know it was owed, then fixed the service at the same time.
Rescoping a 250-site network
A 250-site wide-area network where the proposed upgrade far outran what the sites actually needed, rescoped to the real requirement by Insider Pro.
The engagement
Reviewed at the request of the board and CFO, the estate ran to two hundred and fifty sites, most with fairly standard bandwidth needs and typically fewer than twenty people on each, alongside under ten major sites and two head-office locations. The incumbent vendor had proposed numerous hard upgrades at genuinely competitive pricing, but there was a considerable mismatch between the service proposed and the service required across the vast majority of sites.
Insider Pro began with Benchmark, testing the proposed design against the actual requirement site by site, then ran the Transform work to rescope the network to what the business really needed.
The proposed upgrade tested against real site requirements across all 250 locations, revealing a mismatch affecting 90% of sites.
A lower-cost network solution identified, with routers and equipment right-sized per site type and services scaled to the expected need for the next five years, plus growth headroom.
Insider Pro also agreed churn provisions for flexible on and offboarding of sites, and designed the architecture to accommodate the group's forthcoming digital transformation.
Key outcomes
- 50% saving delivered by rescoping the network to actual need.
- Service right-sized across 250 sites, correcting a mismatch that affected 90% of them.
- Capacity scaled with five years of growth headroom.
- Churn provisions agreed for flexible on and offboarding.
- Architecture future-proofed for digital transformation.
Impact at a glance
Competitive pricing hid an over-specified design. Insider Pro's Benchmark asked what each site actually needed first, and the saving followed from matching the service to the requirement.
Bringing phone contracts back to market rate
A community rehabilitation charity running over ten thousand SIMs across two legacy agreements, re-based to market rate by Insider Pro.
The engagement
The charity, which supports rehabilitation in local communities, ran more than ten thousand SIMs under two separate agreements with the incumbent, one for staff and one for service users, with no service levels in place. Cost was leaking in three directions at once: mobile data charges, premium-rate call dialling and call-return usage. A large tranche of SIMs showed inactive devices in the mobile-device data with no clear owner, one legacy tranche was charged at double the rate of another despite fewer services, and data overage was running high on an unmanaged plan.
Insider Pro started with Benchmark to verify what was actually in use across the estate, then ran a Transform negotiation to re-base the whole arrangement.
Mobile-device data reviewed and verified across 10,000+ SIMs to separate active users from dormant and inactive devices, and to pinpoint the three areas of cost leakage.
All SIMs aligned to current market rates including data, inactive and dormant SIMs rationalised after verification, and the per-user monthly management charge negotiated away.
Insider Pro also built in termination flexibility for both staff and service-user SIMs, with a firm two-year term and no price increases.
Key outcomes
- Over 50% saving across the mobile estate.
- All SIMs aligned to current market rates, including data.
- Inactive and dormant SIMs rationalised after verification.
- Per-user monthly management charge removed, and 30% more data at no additional cost.
- Flexibility to release up to 10% of staff and 30% of service-user SIMs a year, with no price rise over the two-year term.
Impact at a glance
Insider Pro treated verification as the foundation: once dormant SIMs and leakage were separated from real usage, the estate could be re-based to market with confidence.
Taking the whole card-payment bill back to market
A multi-site food-to-go chain, with every part of its card payments re-priced by Insider Pro: the fee on each sale, the card machines in its shops, and its American Express costs.
The engagement
Insider Pro was brought in by a multi-site food-to-go chain, backed by private-equity owners who wanted shop overheads cut from nine to seven per cent of revenue. Because almost every sale is taken on card, card payments are one of the largest running costs in the business, and the arrangements had simply rolled on with the existing providers year after year. That cost sat in three separate places: the fee the bank charges on every card sale (known as acquiring), the card machines in each shop, and the higher fees charged on American Express cards.
We started where Insider Pro always starts, with Benchmark. Every one of those costs was taken back to the open market and tested through a full competitive tender. It showed the chain was paying an above-market fee on each sale, leasing its card machines at a high monthly cost when several were already too old to meet card-security rules, and paying around four times as much to process an American Express payment as a Visa or Mastercard one.
Every card-payment cost taken back to the open market and tested through a competitive tender across the major banks and payment providers.
The fee on each sale negotiated down, the card machines bought outright instead of leased to remove the monthly rental, and both the rate and the payment speed on American Express improved.
Insider Pro also phased the rollout of new card machines across the shops, with a route to a free future upgrade that keeps them compliant for longer and a trial of switching American Express off in selected shops.
Key outcomes
- 27.5% lower fee paid to the bank on every card sale.
- 61% lower card-machine cost, by buying the machines outright instead of leasing them.
- American Express fees reduced, and the cash from those sales now arrives in three working days instead of five, freeing up money across the business.
- Older card machines replaced, keeping the whole estate compliant with card-security rules for at least six more years.
- A future upgrade built in, adding mobile-wallet payments that keep working when the connection drops and better customer insight, and helping the owners hit their 9% to 7% shop-overhead target.
Impact at a glance
By pricing each part of card payments on its own, Insider Pro turned one bundled, rolled-over bill into three clear savings, freed up cash, and left the business with an up-to-date, compliant set-up for the years ahead.
Cutting furniture and fittings spend across a care estate
A 150-site residential care group with all of its furniture, fixtures and fittings spend committed to a single supplier, opened up to the market and re-priced by Insider Pro.
The engagement
A 150-site group of residential care homes had placed all of its furniture, fixtures and fittings (FF&E) spend with one incumbent supplier, across a programme of seven new-build homes plus ongoing business-as-usual replacement. Insider Pro began with Benchmark, which revealed the group was paying more than 25% above market rates.
The incumbent was embedded deep in the FM and operations teams and had become the default for every requirement. Spend had already been committed to it for five of the seven new homes due in the next twelve months, and bespoke fabrics, specified to match existing homes, limited the realistic supplier options.
A market benchmark of the group's FF&E spend, which showed it was paying more than 25% above the going rate.
Negotiated a 15% reduction with the incumbent across the five homes where spend and specifications were already committed, and had it match market pricing on the remaining two, with improved contractual and commercial terms.
Insider Pro also established a credible alternative supplier, able to take a share of spend or provide a full turnkey solution, and gave the group visibility of supplier and product costs to drive better decisions on future programmes.
Key outcomes
- 15% reduction negotiated on committed FF&E spend with the incumbent.
- Benchmarking exposed pricing more than 25% above market.
- Remaining homes moved to market pricing, with better commercial terms.
- A credible alternative supplier established, de-risking single-source reliance.
- Full visibility of supplier and product costs for future programmes.
Per-home FF&E spend
By starting with a Benchmark rather than a tender, Insider Pro reset the price with the supplier already embedded across the estate, and left the group with the cost visibility and a second supplier to keep it honest.
Bringing capital works and repair costs under control
A 60-site national trading business running a pass-through maintenance helpdesk with little triage and wide cost variance between contractors, restructured by Insider Pro.
The engagement
A 60-site national trading business had come through a period of financial distress with an ageing estate. Years of buying the cheapest option had left diverse, sub-standard assets, an out-of-date asset register, gaps in compliance and weak control of works sign-off. Its maintenance helpdesk simply passed calls through to contractors with very limited triage, so average cost per job was high and varied widely between contractors for similar work.
Insider Pro started with Benchmark, reviewing where the cost was really going, then ran a Transform programme to turn the helpdesk from a call-routing desk into a genuine cost-control point.
A review of job costs and contractor performance, which showed high costs were driven by incorrect triage, site managers making unsupported repair-or-replace decisions, and no time-and-attendance tracking of contractors.
Added engineering resource to the helpdesk to triage properly, introduced time-and-attendance monitoring of contractors, and put in a new authorisation process to protect value for money.
Insider Pro also drove a higher first-time-fix rate and tighter sign-off control to hold the savings, on top of the rates already secured through a recent contractor tender.
Key outcomes
- 34% reduction in capital works and maintenance cost.
- First-time-fix rate improved from 60% to 74%, cutting repeat calls.
- Average cost per job cut 17% through time-and-attendance monitoring.
- Proper triage and a new authorisation process replacing a pass-through helpdesk.
- Built on top of the savings already expected from a recent contractor tender.
Impact at a glance
Insider Pro treated the helpdesk as a cost-control point, not a call-routing desk: better triage and contractor monitoring took cost out of the same works without cutting service.
Better-insulating windows for far less
An organisation with an ageing 25-building estate, called in by its board to review a window and door refurbishment before contracts were signed, with Insider Pro finding a better-performing system at a much lower cost.
In plain terms: a window's U-value measures how easily heat escapes through it. The lower the number, the better it insulates, so improving a U-value from 1.4 to 0.9 means noticeably less heat lost and better energy performance.
The engagement
The organisation was refurbishing windows, doors and selected M&E across an ageing estate of 25 occupied buildings, driven by a commitment to improve energy performance and sustainability. A contract had been provisionally agreed with a long-standing local building company, but the board called Insider Pro in to review it given the value of the works.
The property team's core role was site management, with limited experience of specifying works at manufacturer (OEM) level, and the contractor had given little detail on the system it had chosen. The works also had to be delivered in occupied buildings, around sensitive tenants with specific access restrictions.
Insider Pro's knowledge of construction, combined with benchmarking, identified a sub-optimal choice of window system and U-values in the proposed works, and built a ground-up model of the real requirements.
The requirement was competed through select system owners and a direct relationship established with the manufacturer, securing a window that improved the U-value from 1.4 to 0.9 at 38% lower cost.
From there, the findings led to a wider review of the contractor's pricing and an additional programme of savings across the works.
Key outcomes
- 57% capital saving on the refurbishment programme.
- Window U-value improved from 1.4 to 0.9, for better insulation and energy performance.
- 38% lower cost on the window system, via a direct manufacturer relationship.
- A sub-optimal specification caught before contract, through construction expertise and benchmarking.
- Delivered across occupied buildings with sensitive tenants and access restrictions.
Impact at a glance
Because Insider Pro understands construction as well as cost, it challenged the specification itself, not just the price, so a better-insulating window came in far cheaper than the one already on the table.
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